ICR Office  
The ICR office is currently relocating.

We will make every effort to conduct business as usual although there may be instances where there will be delays in our communication with you.

Our postal address and contact numbers remain unchanged. At this time all telephone calls to the ICR Office are being directed to our answering service who will take your message and relay this to us.


Welcome to the website of the Independent Complaints Reviewer (the ICR).

The ICR investigates complaints about the following organisations:

This website will help you to find out more about our office, the work of the ICR and how we can help you to seek a fair resolution of your complaint. Please click on an organisation to make a complaint or to find out more information about it.