ICR Office  
The ICR office will be in the process of relocating from 1 May 2014.

Over the next two months, although we will make every effort to conduct business as usual, there may be instances where there will be delays in our communication with you.

During this period all telephone calls to the ICR Office will be directed to our answering service who will take your message. Our contact number remains unchanged and your messages will be relayed to us immediately. We will be in touch with new contact details as soon as possible.


Welcome to the website of the Independent Complaints Reviewer (the ICR).

The ICR investigates complaints about the following organisations:

This website will help you to find out more about our office, the work of the ICR and how we can help you to seek a fair resolution of your complaint. Please click on an organisation to make a complaint or to find out more information about it.