Welcome to the website of the Independent Complaints Reviewer (the ICR).
The ICR investigates complaints about the following organisations:
- Land Registry
- The Audit Commission
- The Charity Commission
- The Housing Corporation (see note below)
- The National Archives
- The Northern Ireland Youth Justice Agency
This website will help you to find out more about our office, the work of the ICR and how we can help you to seek a fair resolution of your complaint. Please click on an organisation to make a complaint or to find out more information about it.
Please note that with effect from 1 April 2008 the ICR ceased reviewing complaints for Land Registry Northern Ireland now known as Land and Property Services Northern Ireland Office.
From 1 December 2008 the Housing Corporation ceased to exist and has been replaced by the Tenants Services Authority and the Housing and Communities Agency.
The ICR will continue to review complaints for the Tenants Services Authority from this date. This website will fully reflect the changes as they become available.
Current complaints procedures are available from Tenants Services Authority.