The ICR Office considers complaints about how HM Land Registry, The National Archives, the Children’s Commissioner for Wales and Youth Justice Agency (Northern Ireland) have dealt with you. Each of these bodies has an established internal complaints procedure. The ICR Office will usually only consider those complaints that have been fully considered within the internal complaints procedures and received a final response.
We have published a complaints information leaflet, Seeking a Fair Resolution, which describes the way in which this office handles complaints. You can download a copy of our leaflet for the organisation about which you wish to complain by following the links below or going to the Publications page.
HM Land Registry complaints information leaflet
The National Archives complaints information leaflet
The Children’s Commissioner for Wales complaints information leaflet
Youth Justice Agency (Northern Ireland) complaints information leaflet
You can complain in the following ways:
• Use our online referral form on this website. You can also ask for a copy of the form to be sent to you.
• Telephone the ICR Office on 020 7930 0749 or email us at firstname.lastname@example.org to contact one of our investigations officers.
• By post:
The ICR Office
1 Victoria Street
If you are unhappy with the service you have received from the ICR Office and would like to make a complaint about how we have dealt with you, please see our complaints leaflet.