The ICR Office considers complaints about how HM Land Registry has dealt with you. HM Land Registry has an established internal complaints procedure. The ICR Office will usually only consider those complaints that have been fully considered within the internal complaints procedures and received a final response.
(Complaints about the Youth Justice Agency (Northern Ireland) can be referred to the appropriate ICR via this office.)
We have published a complaints information leaflet, Seeking a Fair Resolution, which describes the way in which this office handles complaints. You can download a copy of our leaflet for the organisation about which you wish to complain by following the links below or going to the Publications page.
You can complain in the following ways:
• Use our online referral form on this website. You can also ask for a copy of the form to be sent to you.
• Telephone the ICR Office on 020 7930 0749 or email us at firstname.lastname@example.org to contact one of our investigations officers.
If you are unhappy with the service you have received from the ICR Office and would like to make a complaint about how we have dealt with you, please see our complaints leaflet.