ICR – Independent Complaints Reviewer

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Welcome to the ICR Office

The ICR Office provides an independent complaints review service for HM Land Registry. We do not investigate complaints about any other organisation. Anyone (including the members of the public, businesses and professional advisors) may refer a complaint to the ICR.

Our main role is to provide a free, effective and impartial complaints review and resolution service. Our aim is to settle complaints in a proportionate manner and to make a positive difference for all those who use our service.

The ICR Office cannot consider disputes about official decisions made by HM Land Registry or legal matters.

The ICR Office is not a part of the management structure of the organisation which it investigates and our services are free to complainants.

N.B. If you have a complaint about Youth Justice Agency (Northern Ireland) this can be made via the ICR website.  Then, we will pass your complaint to Jodi Berg OBE the Independent Complaints Reviewer for Youth Justice Agency.