ICR – Independent Complaints Reviewer

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Welcome to the ICR Office

The ICR office provides an independent complaints review service for two public bodies: HM Land Registry and Youth Justice Agency (Northern Ireland). We do not investigate complaints about any other organisation. Anyone (including the members of the public, businesses and professional advisors) may refer a complaint to the ICR.

Our main role is to provide a free, effective and impartial complaints review and resolution service that settles complaints in a proportionate manner and makes a positive difference for all those who use our service.

The ICR  office cannot consider disputes about official decisions made by these public bodies or legal matters.

The ICR office is not a part of the management structure of any of the organisations which it investigates and our services are free to complainants.