ICR – Independent Complaints Reviewer


Welcome to the ICR Office

The ICR Office provides an independent complaints review service for HM Land Registry. We do not investigate complaints about any other organisation. Anyone (including the members of the public, businesses and professional advisors) may refer a complaint to the ICR.

Our main role is to provide a free, effective and impartial complaints review and resolution service that settles complaints in a proportionate manner and makes a positive difference for all those who use our service.

The ICR Office cannot consider disputes about official decisions made by HM Land Registry or legal matters.

The ICR Office is not a part of the management structure of the organisation which it investigates and our services are free to complainants.

N.B. Complaints about Youth Justice Agency (Northern Ireland) can be made via the ICR website and will be passed on to Jodi Berg OBE, who is the Independent Complaints Reviewer for that agency.