Andrea Cook OBE is the newly appointed Independent Complaints Reviewer for HM Land Registry.
Ms Cook is a consumer and regulatory specialist with a successful track record in the energy, financial, legal and water sectors. She is committed to principles of independence, fairness, proportionality, diversity and transparency. Ms Cook was the Chair of the Law Society’s Industrial Diseases sub-committee, compensating miners for coal health-related diseases. As a result of this intervention she had oversight for the resolution of over 4000 complaints and £3 million was repaid to miners and their families.
From 2005 to 2018 Ms Cook was an Independent Member of the Parole Board, chairing oral hearings for life sentence prisoners, assessing their suitability for release based on issues of public safety and risk. She remains the Independent Chair of the Yorkshire Forum for Water Customers, ensuring that the views of customers are reflected in the investment plans of Yorkshire Water.
Jodi Berg OBE is the ICR for Youth Justice Agency (Northern Ireland). Since April 2018 she has acted as the interim ICR for HM Land Registry and will be retiring from this role at the end of September 2019.
An expert in administrative justice and in complaint handling, she has professional expertise as a past solicitor and mediator and experience of working with public bodies over many years